Quality Assurance for Call Centers helps the call center and its agents to achieve the business objectives and improve the customer experience.

Development and implementation of a quality management system (QMS) based on the ISO 9001:2015 requirements will open the door for an organization to address new business opportunities.

Lean Manufacturing is a systematic approach to identify and eliminate waste by following the product at the pull of the customer in pursuit of perfection.

QA/QC: Value and Waste course will explain in practice the concept of QA and QC, and how to implement each of them.

QA specialist is responsible for planning, developing, and implementing quality assurance activities, and designing or modification of production or service provision processes.

Total quality management (TQM) means that the quality of products, services, and processes is the responsibility of everyone in an organization.

Business Process Reengineering (BPR) means dramatic change, redesign, and improvement of a business process at an organization either production or service process. BPR can impact every aspe ..

The way organizations and people manage business processes has a profound effect on the results. Helping organizations find ways to break through barriers to arrive at new levels of quality, ..

SOP stands for Standard Operating Procedures, which are detailed, step-by-step instructions for specific processes or activities. SOPs are used in many different industries and organizations ..

RCA is a process designed for use in investigating the root causes of a failure with safety, health, environmental, quality, and production impacts.

If you can’t measure it, then you can’t improve it. Business process improvement using Six Sigma help us to measure, monitor, and improve our business performance.

ISO 9001 QMS: Principles and Fundamentals. This course will provide a good knowledge on how to be involved in establishing a QMS for a company.

Lean Six Sigma is a highly structured, disciplined, and data-driven approach that organizations use to improve their operational efficiency, reduce costs, eliminate defects and errors, and a ..

Statistical Quality Control (SQC) represents a key part of any quality management system for an organization that looks forward for excellence.

Production Planning and Control (PPC) is a crucial process in manufacturing that optimizes the allocation of resources, materials, and labor to ensure efficient and timely production of good ..

ISO 9001 Quality Management System: Develop, Implement, and Maintain QMS.

Quality Improvement Tools (QIT) are techniques and methods used to improve the business performance and enhance the quality of processes, services, or products within an organization.

التدريب هو عملية منظمة ومخططة تهدف إلى تطوير مهارات ومعارف وقدرات الأفراد لتحسين أدائهم في وظائفهم الحالية أو تحضيرهم لأدوار مستقبلية. يتم التدريب من خلال نقل المعرفة، تحسين المهارات، وتعزيز ..

AS9100D is the latest version of the AS9100 standard, a quality management system specifically designed for the aerospace, aviation, and defense industries.